General Terms and Conditions of Business of the Property Mediatior

Effective date: 07 July 2026

Article 1. General Provisions
These General Terms and Conditions govern the business relationship between Zagreb-West d.o.o., Podvršje 7, Zagreb, OIB: 57317741523, registered in the Register of Real Estate Mediators under registration number 129/2009 (the Mediator), and any natural or legal person who enters into a written mediation agreement with the Mediator (the Client). These General Terms and Conditions form an integral part of every Mediation Agreement. Any matters not regulated by these General Terms and Conditions shall be governed by the applicable laws and regulations of the Republic of Croatia.

Article 2. Services of the Mediator
The Mediator identifies and brings together contracting parties for the purpose of concluding a legal transaction, advertises and presents Properties, organises viewings, reviews available documentation, draws the Client’s attention to relevant circumstances, participates in negotiations and, where necessary, coordinates cooperation with lawyers, notaries public, surveyors, banks and other professionals. The Mediator shall not assume obligations on behalf of the Client without a specific written power of attorney.

Article 3. Obligations of the Mediator
The Mediator undertakes to act conscientiously and with the due care of a competent professional; endeavour to identify and bring into contact with the Client a person who would negotiate with the Client with a view to concluding an Agreement for the sale, letting or renting of the Property; inspect documents proving the Client’s ownership or other proprietary right over the Property; provide the Client with the Mediator’s opinion on the market value of the Property; inform the Client of all legal, tax and other obligations arising for the Client from the sale, letting or renting of the Property; carry out the necessary activities for presenting the Property on the market; permit or refuse viewings of the Property by interested third parties in agreement with the Client; inform the Client of all circumstances relevant to the intended transaction of which the Mediator is aware; protect the Client’s personal data and keep other information, as instructed by the Client, as a business secret.

Article 4. Obligations of the Client
The Client undertakes to provide the Mediator for inspection with documents proving the Client’s ownership or other proprietary right over the Property, the accuracy of which the Client guarantees by signing the Mediation Agreement; provide the Mediator and interested third parties accompanied by the Mediator with unobstructed access to inspect the Property; inform the Mediator of any changes relating to the transaction for which the Mediator has been authorised; refrain from entering into direct contact, without the Mediator’s knowledge, with third parties with whom the Mediator has brought the Client into contact, and instead conduct all contact with such third parties exclusively through the Mediator or with the Mediator’s knowledge; notify the Mediator in writing within 3 (three) days if the Client, either independently or through another natural or legal person or mediator, sells or lets the Property; pay the Mediator the agency commission if the Client enters into an Agreement with a third party who first viewed the Property through the Mediator; the Client confirms that the Client has voluntarily provided the Mediator with personal data, including the Client’s OIB, for the purpose of participating in the process of selling, letting or renting the Property and for the purpose of establishing unequivocal identification. The Client is not obliged to enter into a legal transaction with a person with whom the Mediator has brought the Client into contact.

Article 5. Agency Commission
The Mediator shall be entitled to an agency commission exclusively on the basis of a written Mediation Agreement. Entitlement to the agency commission, the method of payment and the due date shall be regulated by the Mediation Agreement. VAT shall be charged on the agency commission. Specifically agreed costs exceeding the ordinary costs of business shall be charged in accordance with the Agreement.

Article 6. Price List for Mediation Services
The agency commission shall be charged exclusively on the basis of a concluded written Mediation Agreement. The Price List applies from 07 July 2026. The Price List for mediation services is also valid as at 10 September 2026.